Patient Access Coordinator I – Call Center & Scheduling

La Clinica Del Pueblo Inc; Washington (District of Columbia); On-site; USD 25,000 - 30,000; Full time

Job summary

La Clinica del Pueblo seeks an Entry-level Patient Access Representative I. The role handles incoming calls, pre-registration, and insurance verification to ensure timely access to clinical and mental health services.

Strong customer service, communication, and confidentiality are essential. The job supports a high-volume, fast-paced environment and requires Spanish-English bilingual skills where applicable.

Qualifications

• High school diploma or GED required; Associate degree preferred.
• One year of exceptional internal and external customer service and ability to work with diverse, underserved populations and the LGBTQ+ community.
• One year of experience with insurance verification and benefits eligibility; or willingness to learn.
• Ability to follow La Clinica’s SOPs and Scheduling Guidelines.

Responsibilities

• Answer incoming calls and schedule appointments for clinical and mental health services.
• Assist with pre-registration and insurance verification.
• Process patient payments and refer to billing for inquiries; reconcile daily reports.
• Direct patients to the patient portal and provide educational materials.
• Coordinate with clinical staff to ensure smooth patient flow and efficient service delivery.
• Maintain patient confidentiality and adhere to HIPAA regulations.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Bilingual EN/ES

Education

High school diploma or GED

Associate degree preferred

Tools

Dialpad

eCW (EHR)

Job description

La Clinica del Pueblo seeks an Entry-level Patient Access Representative I. The role handles incoming calls, pre-registration, and insurance verification to ensure timely access to clinical and mental health services.

Strong customer service, communication, and confidentiality are essential. The job supports a high-volume, fast-paced environment and requires Spanish-English bilingual skills where applicable.