Patient Access & Care Coordinator

Optum; Phoenix (AZ); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental, Vision, Life & AD&D

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus

Voluntary Benefits

Job summary

Optum is seeking a Patient Access Representative to support front office operations in a clinical setting. The role involves greeting patients, collecting demographics, verifying insurance, and processing payments with a focus on accuracy and patient service.

Responsibilities include handling referrals, pre-certifications, and scheduling while maintaining compassionate communication with patients and families. A strong emphasis is placed on data accuracy and teamwork in a fast-paced environment.

Qualifications

• High School Diploma/GED required.
• 1+ years of customer service experience in a hospital, office setting, customer service setting, or phone support role.
• Ability to work Monday - Wednesday - 2 pm - 2:30 am, Thursday - 2 pm - 8 pm.
• Must be 18 years of age or older.

Responsibilities

• Greets and checks in patients, collects demographics and verifies insurance eligibility/benefits.
• Uses computer systems to enter or verify patient data in real time.
• Processes referrals, pre-certification, pre-determinations, and pre-authorizations per plan requirements.
• Verifies insurance coverage and creates price estimates; conducts reverifications as needed.
• Collects patient co-pays and discusses remaining financial obligations with patients.
• Identifies outstanding balances and attempts collection where appropriate.
• Schedules appointments with provider offices prior to hospital discharge.
• Responds to patient inquiries with compassionate, respectful communication.
• Generates and analyzes patient data reports to follow up on issues.

Skills

Customer service

Communication

Interpersonal skills

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Optum is seeking a Patient Access Representative to support front office operations in a clinical setting. The role involves greeting patients, collecting demographics, verifying insurance, and processing payments with a focus on accuracy and patient service.

Responsibilities include handling referrals, pre-certifications, and scheduling while maintaining compassionate communication with patients and families. A strong emphasis is placed on data accuracy and teamwork in a fast-paced environment.