Patient Access & Experience Coordinator

Talentify; Orange Park (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

8 paid national holidays

PTO including vacation and sick time

Medical, dental, and vision benefits

401k retirement plan

Parental bonding leave

Referral bonus

Mentorship programs

Job summary

Hanger, Inc. is seeking a friendly front desk receptionist to ensure a seamless experience for patients, staff, and referral sources. You will greet visitors, verify information, and support front office operations.

The role emphasizes communication, accuracy in records, and collaboration with the Revenue Cycle Management team to obtain patient information and maintain electronic health records.

Qualifications

• High school diploma or equivalent is required.
• Less than one year of customer service, administrative or related experience is expected.
• Receptionist/front office experience in a medical setting is preferred.
• Valid driver’s license and clean driving record are required per company policy.

Responsibilities

• Greet and assist patients at the front desk, provide information on wait times and directions.
• Verify and update patient demographics and insurance details at check-in; manage walk-in registrations.
• Process patient payments including deductibles, copays, and coinsurance at the front desk.
• Schedule follow-up appointments and coordinate care related visits (cast, measurements, prosthetic care).
• Act as liaison for clinic services, sharing information about patient experience programs and resources.
• Collaborate with Revenue Cycle Management to obtain required patient information.
• Maintain accurate electronic health records for all patients.

Skills

Interpersonal communication

Telephone communication

Computer proficiency

Education

High school diploma or equivalent

Job description

Hanger, Inc. is seeking a friendly front desk receptionist to ensure a seamless experience for patients, staff, and referral sources. You will greet visitors, verify information, and support front office operations.

The role emphasizes communication, accuracy in records, and collaboration with the Revenue Cycle Management team to obtain patient information and maintain electronic health records.