Patient Experience & Payments Specialist

Mercy Co; Branson (MO); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Retirement plan matching

Job summary

Mercy is seeking a Patient Service Representative to be the first contact for patients and visitors, managing front-desk operations and supporting a positive patient experience. The role includes communicating financial responsibilities, collecting payments, and guiding patients through available options and assistance, with careful documentation of all financial conversations.

The position contributes to efficient clinic workflows and relies on strong communication, accuracy, and

Qualifications

• High school diploma or equivalent is required.
• One year of medical office experience is preferred.

Responsibilities

• Serve as the primary point of contact for patients and visitors at the front desk, ensuring a positive and seamless patient experience.
• Manage front-desk operations and workflows to support smooth clinic flow.
• Communicate patient financial responsibility, request and collect payments, and explain payment options and assistance resources.
• Accurately document financial conversations and outcomes.

Skills

Communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Front desk training

Education

High school diploma or equivalent

Tools

MS Office

Job description

Mercy is seeking a Patient Service Representative to be the first contact for patients and visitors, managing front-desk operations and supporting a positive patient experience. The role includes communicating financial responsibilities, collecting payments, and guiding patients through available options and assistance, with careful documentation of all financial conversations.

The position contributes to efficient clinic workflows and relies on strong communication, accuracy, and