Patient Access Coordinator: Scheduling & Insurance

Sca-Health-; Seattle (WA); On-site; USD 32,000 - 36,000; Full time

Job summary

SCA Health in Seattle, WA is hiring an Admission Representative Clerk to oversee patient registration and scheduling. The role acts as a customer advocate and supports surgeons, staff, and patients throughout the clinic experience.

You will register patients, verify demographics and insurance, schedule appointments in the EHR, maintain confidentiality, and collaborate with teams to ensure smooth patient flow. A healthcare background and strong communication are essential.

Qualifications

• High school diploma or equivalent required; associate degree or healthcare certification preferred

Responsibilities

• Answer incoming calls and respond to inquiries or route calls appropriately, interacts with patients in a courteous and professional manner.
• Register patients accurately, including demographic, insurance, and contact information.
• Schedule, reschedule, and cancel appointments using the clinic’s electronic health record (EHR) system.
• Verify insurance eligibility and obtain necessary authorizations or referrals.
• Maintain patient confidentiality in accordance with HIPAA regulations.
• Collaborate with clinical and administrative staff to ensure smooth patient flow.
• Assist with administrative tasks such as scanning, filing, and data entry.
• Handle patient complaints or concerns with empathy and elevate when necessary.
• Maintains patient confidentiality.
• Maintains safe work practices.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

HIPAA

Education

High school diploma or equivalent

Tools

Epic

Cerner

Job description

SCA Health in Seattle, WA is hiring an Admission Representative Clerk to oversee patient registration and scheduling. The role acts as a customer advocate and supports surgeons, staff, and patients throughout the clinic experience.

You will register patients, verify demographics and insurance, schedule appointments in the EHR, maintain confidentiality, and collaborate with teams to ensure smooth patient flow. A healthcare background and strong communication are essential.