Patient Access & Scheduling Specialist I

Holland America-Princess (Holland America Dawson City Inn); Sitka (AK); On-site; USD 34,440 - 43,917; Full time

Benefits offered by this job

Retirement plan

Paid time off

Paid parental leave

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Job summary

SEARHC is hiring a Patient Care Coordination Specialist I to serve as the initial point of contact for patients and providers. You will assist with registration, scheduling, and verification, ensuring high quality customer service and accurate data in the EHR.

This role emphasizes attention to detail and adherence to workflows in a fast-paced setting. Responsibilities include check-in, outbound outreach, appointment confirmations, and maintaining confidentiality per SEARHC standards.

Qualifications

• High school diploma or GED - preferred.
• Current Basic Life Support (BLS) certification - preferred.
• One year of healthcare, customer service, or administrative experience - preferred.
• Knowledge of customer service principles and front-end revenue cycle basics.

Responsibilities

• Serves as primary contact for patients, providers, and staff via phone, email, or in person.
• Registers and pre-registers patients, ensuring accurate demographic and insurance data.
• Performs patient check-in and supports self-check-in processes and co-pays.
• Schedules, reschedules, and cancels appointments across service lines per protocol.
• Manages workload related to scheduling and patient communication; supports care team.

Skills

Customer service

Data entry

Communication

Scheduling

Attention to detail

Education

High school diploma or GED

Tools

Electronic Health Record (EHR) systems

Job description

SEARHC is hiring a Patient Care Coordination Specialist I to serve as the initial point of contact for patients and providers. You will assist with registration, scheduling, and verification, ensuring high quality customer service and accurate data in the EHR.

This role emphasizes attention to detail and adherence to workflows in a fast-paced setting. Responsibilities include check-in, outbound outreach, appointment confirmations, and maintaining confidentiality per SEARHC standards.