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BHMG Primary Care in Lexington, KY is seeking a Patient Access Representative to greet patients, verify demographics and insurance, and register patients at the point of service.
You will determine out-of-pocket costs, collect payments, schedule appointments, manage referrals, and support patient flow. Strong clerical skills and computer proficiency are essential.
Patient Access describes a multi-disciplinary function that is carried out at the point of service areas of the medical office. Patient Access Representatives perform front office duties under the general direction of the Clinical/Practice Manager or designee. These duties include, but are not limited to, greeting patients and visitors; verifying patients' demographic and insurance information; registering patients; obtaining necessary signatures; determining patients' out-of-pocket expense, collecting and documenting patient payments and/or financial counseling as appropriate; scheduling appointments; ensuring patient flow; switchboard; referral management; and medical records management. Customer service, clerical skills, fiduciary responsibility, and accuracy are extremely important in this role.