Patient Access Coordinator

Baptist Health; Park Lake (KY); On-site; USD 34,000 - 40,000; Full time

Job summary

Baptist Health Medical Group in Crestwood, KY, is seeking a Patient Access Coordinator for our Primary Care team. This full-time, first shift role focuses on creating a welcoming experience for patients from arrival and during calls, while supporting efficient office operations.

You will register patients, verify insurance, discuss financial responsibilities, and handle payment collection with care and professionalism.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical office or healthcare setting preferred.
• Knowledge of medical terminology helpful.
• Strong computer and data entry skills are essential.
• Excellent communication and interpersonal skills.

Responsibilities

• Welcome patients and provide outstanding customer service in person and over the phone.
• Register patients accurately by collecting demographic, insurance, and visit information.
• Verify insurance eligibility and patient benefits before appointments.
• Pre-register patients and discuss insurance benefits and financial responsibilities.
• Calculate patient responsibility estimates and collect point-of-service payments.
• Maintain accurate patient records and update information as needed.
• Use registration software to support efficient office operations.
• Ensure compliance with state, federal, and organizational regulations.
• Complete ongoing education and training requirements.
• Support the team with additional administrative duties.

Skills

Excellent communication

Interpersonal skills

Multitask

Customer service

Attention to detail

Education

High school diploma or equivalent

Tools

Registration software

Data entry

Insurance eligibility systems

Job description

Patient Access Coordinator - Primary Care

Baptist Health Medical Group
Crestwood, KY | Full-Time | First Shift

Be the First Smile Our Patients See

Do you enjoy helping others and creating exceptional first impressions? Baptist Health Medical Group is looking for a friendly, organized, and customer-focused Patient Access Coordinator to join our Primary Care team in the LaGrange area.

As a Patient Access Coordinator, you'll play a vital role in ensuring patients have a smooth and welcoming experience from the moment they arrive or call our office. If you're passionate about customer service, thrive in a fast-paced healthcare environment, and enjoy working as part of a collaborative team, we'd love to meet you.

What You'll Do

• Welcome patients and provide outstanding customer service in person and over the phone.
• Register patients accurately by collecting demographic, insurance, and visit information.
• Verify insurance eligibility, Medicare compliance, and patient benefits before appointments.
• Pre-register patients and discuss insurance benefits and financial responsibilities with confidence and compassion.
• Calculate patient responsibility estimates and collect point-of-service payments while explaining payment expectations and available payment options.
• Maintain accurate patient records and update information as needed.
• Utilize patient access and registration software to support efficient office operations.
• Ensure compliance with state, federal, and organizational regulations related to patient access services.
• Complete ongoing education and training requirements.
• Support the team by performing additional administrative duties as needed.

Preferred Qualifications

• High school diploma or equivalent required.
• Previous experience in a medical office or healthcare setting.
• Knowledge of medical terminology.
• Strong computer and data entry skills.
• Excellent communication and interpersonal skills.
• Ability to multitask while maintaining accuracy and attention to detail.
• A positive attitude and commitment to delivering exceptional patient care.

Why Join Baptist Health Medical Group?

At Baptist Health Medical Group, our team members are at the heart of everything we do. We are committed to providing compassionate, high-quality care while fostering a supportive and collaborative work environment where employees can grow professionally.

Baptist Health is an Equal Employment Opportunity employer.