Overnight Patient Access Navigator

Northwestern Memorial Healthcare; Lake Forest (IL); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is seeking a Patient Access Specialist to support patient scheduling, insurance verification, and accurate data collection. The role emphasizes confidentiality, high-quality customer service, and collaboration with multiple hospital departments.

Hours include evenings and night shifts, with responsibilities spanning registration, documentation, and patient communication. Strong English proficiency and typing skills are essential for success in a fast-paced healthcare

Qualifications

• High school diploma or equivalent is required.
• 2–3 years of customer service or medical office experience preferred.
• Excellent verbal and written communication skills are essential.
• Ability to read, write, and communicate effectively in English.
• Proficiency in data entry and typing (40 wpm) required.

Responsibilities

• Consistently delivers patient-first service and supports a positive team environment.
• Responds to questions and concerns from patients and staff.
• Verifies insurance eligibility and benefits for scheduled services.
• Collects patient demographics accurately and maintains confidentiality (HIPAA).
• Schedules patients and coordinates with hospital departments to facilitate care.
• Performs medical necessity checks when needed and discusses options with patients.

Skills

Customer Service

Medical Office

Data Entry

English Proficiency

Education

High School Diploma or Equivalent

Tools

Epic

Job description

Northwestern Medicine is seeking a Patient Access Specialist to support patient scheduling, insurance verification, and accurate data collection. The role emphasizes confidentiality, high-quality customer service, and collaboration with multiple hospital departments.

Hours include evenings and night shifts, with responsibilities spanning registration, documentation, and patient communication. Strong English proficiency and typing skills are essential for success in a fast-paced healthcare