Patient Access Coordinator I - Scheduling & Front Desk

University Hospitals; Cleveland (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

University Hospitals in Cleveland is seeking a Patient Access Representative I for Moss Clinic Adult. You will greet patients, check them in/out, verify demographics and insurance, and help schedule visits using EPIC and MyChart.

This role emphasizes accurate data entry, patient service, and collaboration with care teams to support revenue flow and patient experience. A high school diploma is required; healthcare experience is preferred, and occasional travel to off-sites may be needed.

Qualifications

• Excellent communication with patients and care providers required.
• Ability to juggle multiple duties and handle interruptions.
• Strong organizational skills for accurate patient data entry.
• Problem-solving for scheduling conflicts and missing documents.
• Attention to detail to ensure complete and accurate registrations.
• Compassionate approach to patient and family needs.
• Knowledge of confidentiality and PHI security requirements.

Responsibilities

• Check patients in and out for visits.
• Answer phones, address inquiries, and schedule appointments.
• Assist patients with MyChart enrollment and use.
• Enter and update patient demographics, insurance, and financial data.
• Communicate information to care team and coordinate referrals.
• Process patient payments for copays, coinsurance, deductibles and balances.

Skills

Communication

Multitasking

Organizational skills

Problem solving

Attention to detail

Compassion

Confidentiality

Education

High School diploma or GED

Associate degree (preferred)

Medical terminology (preferred)

Tools

EPIC

Job description

University Hospitals in Cleveland is seeking a Patient Access Representative I for Moss Clinic Adult. You will greet patients, check them in/out, verify demographics and insurance, and help schedule visits using EPIC and MyChart.

This role emphasizes accurate data entry, patient service, and collaboration with care teams to support revenue flow and patient experience. A high school diploma is required; healthcare experience is preferred, and occasional travel to off-sites may be needed.