Patient Access Specialist: Streamline Check-In & Scheduling

University Hospitals; Beachwood (OH); On-site; USD 23,421,000 - 33,062,000; Full time

Job summary

University Hospitals in Beachwood, OH seeks a Patient Access Representative to greet patients and families, gather and verify demographic, insurance and payment information, and coordinate scheduling. You will support the care team by facilitating registration and responding to patient inquiries.

The role emphasizes accurate data entry, patient service excellence, and effective use of EPIC and MyChart tools to improve patient flow and satisfaction.

Responsibilities

• Checking patients in and/or out for medical visits
• Answering the phone to address patient inquiries and scheduling appointments.
• Assists patients with enrolling and utilizing MyChart.
• Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
• Communicating information and important details to other medical care team
• May contact insurance companies regarding coverage, preapprovals, billing and other issues
• Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
• Assist with completion of various types of paperwork and forms.
• Effectively work EPIC workques, worklist and inbasket messages.
• Schedules referrals and follow-up visits.
• Accurate and timely scanning of documents into EPIC

Tools

EPIC

MyChart

Job description

University Hospitals in Beachwood, OH seeks a Patient Access Representative to greet patients and families, gather and verify demographic, insurance and payment information, and coordinate scheduling. You will support the care team by facilitating registration and responding to patient inquiries.

The role emphasizes accurate data entry, patient service excellence, and effective use of EPIC and MyChart tools to improve patient flow and satisfaction.