Patient Access Coordinator I: Check-In & Insurance Support

Partner's Healthcare; Dover (NH); On-site; USD 25,000 - 34,000; Full time

Job summary

Mass General Brigham's Wentworth-Douglass Hospital is seeking a Patient Access Associate to ensure smooth check-in and discharge, collect patient information, verify insurance, explain policies, and answer questions.

You will greet patients, schedule appointments, process payments, obtain pre-authorization when needed, and escalate complex issues to senior staff. Onsite, 40 hours weekly with competitive compensation.

Qualifications

• Education: High School Diploma or equivalent.
• Experience admitting, scheduling, registration, or insurance verification preferred.
• Knowledge of medical terminology and insurance verification procedures.

Responsibilities

• Greet patients in a professional and friendly manner.
• Collect and verify patient demographic and insurance information; enter into systems.
• Schedule appointments and confirm patient information.
• Explain insurance and billing policies to patients.
• Process payments and provide receipts.
• Obtain pre-authorization for procedures as needed.
• Handle patient questions and escalate complex issues to management.

Skills

Greet patients

Demographics verification

Insurance verification

Appointment scheduling

Billing explanations

Payments processing

Pre-authorization

Customer service

Education

High School Diploma

Job description

Mass General Brigham's Wentworth-Douglass Hospital is seeking a Patient Access Associate to ensure smooth check-in and discharge, collect patient information, verify insurance, explain policies, and answer questions.

You will greet patients, schedule appointments, process payments, obtain pre-authorization when needed, and escalate complex issues to senior staff. Onsite, 40 hours weekly with competitive compensation.