Patient Access & Scheduling Coordinator

Mass General Brigham; Needham (MA); On-site; USD 27,000 - 38,000; Full time

Job summary

Mass General Brigham Community Physicians, Inc. is seeking a front desk coordinator to greet patients, schedule and confirm appointments, and manage check-in/check-out with accuracy in the EHR system.

The role emphasizes excellent customer service, organization, and proficiency with scheduling software. On-site at Newton Wellesley Hospital, typical hours are 8am-4:30pm, with a 40-hour workweek in a day shift.

Qualifications

• High School Diploma or equivalent required.
• Associate’s degree in a health related or management field preferred.
• 1+ years of experience in a similar administrative role, preferably in a healthcare or medical office setting.
• Epic experience preferred.

Responsibilities

• Greet patients and visitors in a friendly and professional manner, ensuring a positive first impression of the healthcare facility.
• Answer phone calls, respond to inquiries, and provide information about services, appointment availability, and general office policies.
• Schedule and confirm patient appointments, coordinating with healthcare providers and staff to optimize appointment availability.
• Manage patient check-in and check-out processes, ensuring accurate documentation and updating patient information in electronic health records (EHR) systems.
• Collect and process patient payments, co-pays, and insurance information as required.
• Inventory and supply management.
• Other duties as assigned from time to time per business needs of the clinic.

Skills

Customer service

Interpersonal skills

Organizational skills

Multitasking

Communication skills

Problem-solving

Calm under pressure

Discretion

Education

High School Diploma

Associate degree (health/management)

Tools

Epic

Job description

Mass General Brigham Community Physicians, Inc. is seeking a front desk coordinator to greet patients, schedule and confirm appointments, and manage check-in/check-out with accuracy in the EHR system.

The role emphasizes excellent customer service, organization, and proficiency with scheduling software. On-site at Newton Wellesley Hospital, typical hours are 8am-4:30pm, with a 40-hour workweek in a day shift.