Patient Access Lead - Front Desk & Care Support

PT Solutions Physical Therapy; Cumming (GA); On-site; USD 22,000 - 25,000; Full time

Job summary

PT Solutions Physical Therapy in Cumming, GA is seeking a Patient Access Coordinator to greet patients, manage check-in/out, handle payments, and support daily clinic operations. You will coordinate with therapists, maintain accurate records, and ensure a smooth patient experience while upholding HIPAA and billing procedures.

The role emphasizes teamwork, attention to detail, and the ability to multitask in a fast-paced environment. Previous EMR and scheduling software experience is preferred.

Qualifications

• High School diploma or GED required.
• 1–2 years of customer service or healthcare front office experience preferred.
• Experience using EMR systems and scheduling platforms strongly preferred.

Responsibilities

• Greet patients and manage check-in/check-out processes.
• Verify information, schedule follow-ups, and handle payments.
• Maintain accurate daily financial records and HIPAA/compliance standards.
• Support clinic operations and coordinate with care teams.

Skills

Communication

Customer service

Multitasking

Attention to detail

Payments collection

Microsoft Office

Empathy

Independence

Teamwork

Compliance

Education

High School Diploma or GED

Tools

EMR Systems

Scheduling Platforms

Job description

PT Solutions Physical Therapy in Cumming, GA is seeking a Patient Access Coordinator to greet patients, manage check-in/out, handle payments, and support daily clinic operations. You will coordinate with therapists, maintain accurate records, and ensure a smooth patient experience while upholding HIPAA and billing procedures.

The role emphasizes teamwork, attention to detail, and the ability to multitask in a fast-paced environment. Previous EMR and scheduling software experience is preferred.