Patient Access Coordinator - Front Desk & Care Coordination

PT Solutions Physical Therapy; Plano (TX); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation with bonuses

Professional development

Career progression

PTO and Sick Leave or EIB accrual

Endurance race entry reimbursement

Job summary

PT Solutions Physical Therapy in Plano, Texas is hiring a Patient Access Coordinator to be the first point of contact, handling check-in/check-out, payments, and documentation to ensure a smooth clinic experience. The role supports front desk operations, EMR documentation, scheduling, and HIPAA compliance, with opportunities for professional development, PTO, and incentives within a nationwide PT practice.

This position offers full-time hours, competitive pay $19–$22 per hour, and a path for

Qualifications

• Strong communication and customer service abilities.
• Ability to multitask and prioritize in a busy clinic.
• High level of accuracy and attention to detail.
• Ability to collect payments and discuss financial responsibilities.
• Proficiency with MS Office and multiple software systems.
• Professional, empathetic, patient-centered approach.
• Follow workflows, protocols, and compliance requirements.
• Strong problem-solving and conflict-resolution skills.
• Work independently and as part of a team.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-ups.
• Handle payments, explain financial responsibilities, maintain daily records.
• Support clinic operations: phones, schedules, referrals, EMR documentation.
• Deliver a positive patient experience and address questions professionally.
• Ensure HIPAA compliance and accurate documentation.
• Collaborate with therapists and teams to coordinate care.
• Assist with operations, special projects, and coverage as needed.

Skills

Communication

Customer service

Multitasking

Attention to detail

MS Office

EMR systems

Teamwork

Problem solving

Education

High School Diploma

Tools

EMR systems

Scheduling platforms

Microsoft Office

Job description

PT Solutions Physical Therapy in Plano, Texas is hiring a Patient Access Coordinator to be the first point of contact, handling check-in/check-out, payments, and documentation to ensure a smooth clinic experience. The role supports front desk operations, EMR documentation, scheduling, and HIPAA compliance, with opportunities for professional development, PTO, and incentives within a nationwide PT practice.

This position offers full-time hours, competitive pay $19–$22 per hour, and a path for