Patient Access Coordinator

Nebraska Spine + Pain Center Careers; United States; On-site; USD 34,000 - 45,000; Full time

Job summary

Nebraska Spine + Pain Center Careers is seeking a patient services representative to be the friendly first contact for patients. You will answer calls, verify demographics, schedule and coordinate visits, and help ensure a smooth patient experience.

You will verify insurance, manage referrals, support Telehealth, and keep HIPAA where required, while staying organized in a fast-paced clinic environment.

Qualifications

• Prior medical office or scheduling experience helps, but a strong work ethic and a real interest in patient care go a long way.

Responsibilities

• Answer incoming calls and give patients a genuinely helpful first impression.
• Register new patients and keep demographic information current for established ones.
• Schedule, reschedule, and cancel appointments, and keep physician schedules accurate so every patient gets seen.
• Verify insurance eligibility before appointments happen, not after.
• Manage incoming and outgoing referrals, including logging and correspondence.
• Work with patients, physicians, and staff at outside facilities to keep information moving accurately and on time.
• Prep documentation for upcoming visits and request outside records and images ahead of time.
• Maintain HIPAA-compliant patient confidentiality in every interaction.
• Work a daily task list and keep on top of it.
• Help grow patient portal participation.
• Support Telehealth patients with scheduling and setup.
• Scan medical records for new patients ahead of their visits.
• Send new patient paperwork through Health Asyst and walk patients through any technical hiccups.

Skills

Multitasking

Organizational skills

Attendance reliability

Communication skills

HIPAA awareness

Tools

Health Asyst

Job description

You're the first voice our patients hear and the person who keeps a physician's, advanced practice providers, and physical therapist day running on time. Every call you answer, every appointment you schedule, and every insurance detail you verify sets the tone for a patient's entire experience with us. If you like solving problems on the fly and want a job where your organization skills actually matter to people's health care, this is it.

What you'll do:

• Answer incoming calls and give patients a genuinely helpful first impression


• Register new patients and keep demographic information current for established ones


• Schedule, reschedule, and cancel appointments, and keep physician schedules accurate so every patient gets seen


• Verify insurance eligibility before appointments happen, not after


• Manage incoming and outgoing referrals, including logging and correspondence


• Work with patients, physicians, and staff at outside facilities to keep information moving accurately and on time


• Prep documentation for upcoming visits and request outside records and images ahead of time


• Maintain HIPAA-compliant patient confidentiality in every interaction


• Work a daily task list and keep on top of it


• Help grow patient portal participation


• Support Telehealth patients with scheduling and setup


• Scan medical records for new patients ahead of their visits


• Send new patient paperwork through Health Asyst and walk patients through any technical hiccups

What we're looking for:

Someone who stays calm on a busy phone line, pays attention to detail, and treats every patient interaction like it matters, because it does. Prior medical office or scheduling experience helps, but a strong work ethic and a real interest in patient care go a long way too.

Requirements

Position Requirements:

• Reliable attendance and punctuality


• Strong organizational skills and follow-through


• Ability to read, write, and communicate clearly with patients, providers, and staff


• Comfortable juggling multiple tasks and priorities in a fast paced clinic environment