Scheduler I - Cardiology - Green Twsp 1900 - Full Time - Days

The Christ Hospital; Cincinnati (OH); Presencial; USD 21.000 - 28.000; Jornada completa

Descripción de la vacante

The Christ Hospital is seeking a front desk scheduling clerk to manage daily patient and physician appointments using our Practice Management system and EMR. You will greet patients, verify insurance, collect co-pays, and handle busy front desk tasks with discretion and professionalism.

Responsibilities include answering calls, routing messages, and maintaining accurate records while upholding HIPAA and confidentiality standards in a fast-paced medical office.

Formación

• Education: High School Diploma or equivalent.
• 1–3 years of customer service experience required; medical office scheduling preferred.
• Proficiency with copier, fax, telephone system, postage equipment, and MS Outlook/Word/Excel; maintain confidentiality.

Responsabilidades

• Schedule daily patient and physician appointments using Practice Management system.
• Answer calls, route messages, and manage front desk communications.
• Greet and register patients, collect co-pays, verify insurance coverage and update records.
• Maintain cash drawer and deposits; order office supplies.
• Verify referrals and pre-certifications; manage EMR queues.

Conocimientos

Customer service

Communication skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Multitasking

Confidentiality

Educación

High School Diploma

Herramientas

EMR system

Practice Management System

Copier

Phone system

Descripción del empleo

Job Description

Manages daily patient and physician scheduling using Practice Management system for ordering of labs, diagnostic test orders and scheduling doctor's visits, follow-up appointments and hospital procedures and surgeries as needed. Schedules appointments in order to optimize patient satisfaction, provider time and treatment room utilization. Confirms appointments and scans orders into Electronic Medical Record (EMR). Assignments may be of a confidential manner and require judgment and discretion at all times.

Responsibilities

Answers telephone and directs calls to appropriate staff, makes daily patient, physician and other phone calls. Receives and routes messages, correspondence and administrative documents to the appropriate staff. Performs phone system/answering service functions. Manages the physician's outlook calendar as needed.

Greets visitors and patients. Preforms patient check-in and check-out including full registration when necessary including determining all insurance coverage's as primary, secondary, tertiary, etc. and completing required paperwork for all appropriate patients. Responds to patient, prospective patient, drug reps and visitor inquiries in a courteous manner. Collects co-pays and outstanding balances. Obtains, records, and updates personal and financial patient information and signatures from Patients as determined by Medicare, State and Federal guidelines. Must stay abreast of current insurance rules and policies.

Maintains cash drawer, logs co-pays and other payments, reconciles balances. May prepare and reconcile deposit slip.

Verifies referrals and performs pre-certifications as appropriate. Types, mails, faxes correspondence as needed including sending patient letters, new patient paperwork, etc. Manages various work queues in EMR as needed.

Orders office supplies and maintains front office and reception area cleanliness.

All other clerical duties as assigned.

Qualifications

EDUCATION: High School Diploma or equivalent.

YEARS OF EXPERIENCE: One to three years' experience Customer Service required. Medical office experience and 1-year prior scheduling experience preferred.

REQUIRED SKILLS AND KNOWLEDGE: Copier, fax, telephone system, postage equipment, and computer skills (Microsoft Outlook, Word, and Excel) required. Must be able to multi-task and maintain confidentiality. Must pass skills assessment tests and have the following skills:

1. Strong verbal and social skills to facilitate working respectfully with patients, physicians, visitors, co-workers, and drug reps in person or by telephone. Excellent customer service skills.


2. Excellent computer skills in order to utilize Electronic Medical Records systems to find and print records and to scan new records into the system and to utilize the Practice Management System to find whether or not a patient has been seen by this practice, to enter registration data, to scan insurance cards or other identification.


3. Knowledge of health insurance coverage, requirements.


4. Ability to make change if co-pays are collected, to post, and to balance the log sheet (basic math).


5. Analytical skills required to make decisions based on the facility and clinical situation at hand.


6. Knowledge of and compliance with HIPAA privacy requirements.