Primary Care Scheduler

Compass Health, Inc.; Festus (MO); On-site; USD 38,000 - 42,000; Full time

Job summary

Compass Health, Inc. in Festus, MO is seeking a Primary Care Scheduler to manage high-volume calls, schedule appointments across multiple locations, verify patient information, and ensure accurate data entry in the EHR, all while delivering friendly, patient-centered service.

This role supports a Monday–Friday, 8:00am–4:30pm schedule (40 hours weekly). The ideal candidate is highly organized, comfortable in a fast-paced environment, and committed to confidentiality and HIPAA compliance while

Qualifications

• High School/GED required or equivalent experience.
• Experience with multi-line phone systems preferred.
• Medical office experience preferred but not required.
• May require travel for initial training.

Responsibilities

• Manage high volume incoming calls to schedule, reschedule, or coordinate new patient appointments.
• Schedule for multiple primary care providers across various locations.
• Return voicemail messages promptly—within 15 minutes or by end of business day.
• Verify and update patient information including contact details, insurance, and registration status.
• Inform patients of required items for their visit (ID, insurance cards, co-pays, medications, immunization records, paperwork).
• Ensure parents or legal guardians are present for required appointments.
• Assist with triaging appointment urgency in collaboration with nurses or providers.
• Schedule interpreter services as needed and notify appropriate staff.
• Run insurance eligibility checks and enter relevant data into the EHR.
• Follow up with patients who missed their appointment to assist with rescheduling.
• Monitor appointment schedules for accuracy and backfill cancellations when possible.
• Manage appointment communications through Phreesia software.
• Maintain up-to-date knowledge of provider schedules and clinic processes.
• Collaborate with front desk and clinic staff to ensure a seamless patient experience.
• Attend team meetings and maintain professionalism in all interactions.
• Maintain strict confidentiality and adhere to all HIPAA regulations.

Skills

Multi-line phone systems

Customer service

Organizational skills

HIPAA/privacy awareness

Education

High School/GED

Tools

Phreesia

EHR

Job description

Primary Care Scheduler

Department: Primary Care

Employment Type: Full Time

Location: Festus - Truman Boulevard

Compensation: $18.39 / hour

Description

Fast-paced phones, meaningful conversations, and making a difference daily—step into a vital role as a Primary Care Scheduler

Schedule: Monday - Friday 8:00am-4:30pm. 40 hours weekly.

As a Primary Care Scheduler, you’ll play a vital role in supporting our clients' access to quality primary care services. As the first voice many of our clients hear, you’ll help create a welcoming experience—ensuring appointments are scheduled accurately across several locations, client information is up to date, and communication flows seamlessly between clinical and administrative teams--all while delivering exceptional customer service.

This is a great opportunity for someone who is highly organized, comfortable in a fast-paced environment, and passionate about helping others access essential healthcare. Your attention to detail and communication skills will help patients feel supported and confident in their care journey.

Key Responsibilities

• Manage high volume incoming calls to schedule, reschedule, or coordinate new patient appointments


• Schedule for multiple primary care providers across various locations


• Return voicemail messages promptly—within 15 minutes or by end of business day


• Verify and update patient information including contact details, insurance, and registration status


• Inform patients of required items for their visit (ID, insurance cards, co-pays, medications, immunization records, paperwork)


• Ensure parents or legal guardians are present for required appointments


• Assist with triaging appointment urgency in collaboration with nurses or providers


• Schedule interpreter services as needed and notify appropriate staff


• Run insurance eligibility checks and enter relevant data into the EHR


• Follow up with patients who missed their appointment to assist with rescheduling


• Monitor appointment schedules for accuracy and backfill cancellations when possible


• Manage appointment communications through Phreesia software


• Maintain up-to-date knowledge of provider schedules and clinic processes


• Collaborate with front desk and clinic staff to ensure a seamless patient experience


• Attend team meetings and maintain professionalism in all interactions


• Maintain strict confidentiality and adhere to all HIPAA regulations

Education, Requirements, Skills, Knowledge and Expertise

• High School/GED preferred


• Experience with multi-line phone systems preferred


• Medical office experience preferred but not required


• May require travel for initial training

You’ll Be A Great Fit for This Role if You:

• Enjoy creating a welcoming, organized experience for patients


• Communicate clearly and with empathy, especially over the phone


• Are skilled at juggling multiple systems and screens


• Take initiative and thrive in a detail-oriented, fast-moving environment


• Value being part of a collaborative, mission-driven team


• Understand the importance of confidentiality and patient privacy

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