Patient Scheduler

Minneapolis Clinic Of Neurology Ltd; Coon Rapids (MN); On-site; USD 21,000 - 30,000; Full time

Job summary

Minneapolis Clinic Of Neurology Ltd is seeking a friendly Medical Office Scheduler to handle patient calls, schedule appointments, register new patients in the EHR, and verify insurance.

You will triage calls, relay messages to providers, coordinate with Pre-Visit Specialist, arrange interpreter services, and support practice improvements with accurate scheduling parameters.

Qualifications

• High School graduate or GED equivalent.
• One year of previous medical office experience; scheduling experience preferred.
• Knowledge of medical terminology and health insurance plans.
• Proficiency with MS Office, including Word, Excel, and Outlook.
• Ability to handle confidential information with judgment and discretion.

Responsibilities

• Schedules patient appointments on the phone and registers new patients in the EHR.
• Receives incoming calls and processes referrals; places outbound calls to schedule appointments.
• Updates/obtains patient demographics and insurance information; performs real time eligibility checks.
• Takes phone messages for providers and routes them appropriately.
• Transfers calls, answers questions, and assists callers to meet their needs.
• Maintains provider scheduling parameters and reviews monthly phone statistics.
• Participates in practice improvements by implementing workflow changes and improving scheduling and messaging services.

Skills

Customer service

Phone etiquette

MS Office

EHR proficiency

Medical terminology

Written communication

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Electronic Health Records

Job description

Schedules patient appointments on the phone

• Receives incoming calls from patients requesting appointments
• Processes external referrals and places outgoing calls to patients to schedule appointments
• Creates appointments and registers new patients in EHR
• Updates/obtains patient demographic and insurance information
• Performs real time eligibility to verify insurance
• Tasks Pre-Visit Specialist with sending new patient packets and ordering interpreter services for new patients, as needed

Takes phone messages for providers

• Analyzes requests and inquiries from callers
• Assesses importance of telephone calls using problem-solving skills, takes/routes messages to provider or department members, as appropriate.

• Transfers or directs calls to appropriate person or department, as needed
• Answers questions and/or assists callers in meeting their needs

Performs related work as requested or assigned

• Maintains "Provider Scheduling Parameters"
• Reviews phone statistics on a monthly basis and provides suggestions for improving scheduling and messaging services
• Participate in practice improvements by implementing changes to procedures/workflows, identifying opportunities for improvement, and assisting with the delivery of compassionate and personalized patient care.

Education and Experience:

• High School graduate or GED equivalent.
• One year of previous medical office experience. Scheduling experience preferred.

Knowledge, Skills and Abilities:

• Patient centered; strong customer service orientation.
• Excellent communication and interpersonal skills.
• Accurate and precise reading and writing skills.
• Good grammar and command of the English language.
• Ability to work independently, exhibit mature judgment and make sound decisions.
• Knowledge of medical terminology and health insurance plans.
• Ability to handle confidential information with the utmost judgment and discretion.
• Promptly and responsibly answer general questions/handle problems relating to all major areas and responsibility.
• Proficiency with MS Office, including Word, Excel, and Outlook
• Experience with Electronic Health Records Preferred