Patient Service Coordinator

Foot and Ankle Associates; Huntersville (NC); On-site; USD 34,000 - 46,000; Full time

Job summary

Foot and Ankle Associates in Huntersville, NC seeks a highly organized Patient Services Coordinator to be the welcoming first point of contact for patients. You will manage schedules, verify insurance information, collect payments, and coordinate with clinicians to ensure smooth patient flow.

Ideal candidates have a high school diploma, prior medical office experience, and strong communication and confidentiality skills.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a medical office setting required.
• Basic knowledge of ICD-10 and CPT coding.
• Strong communication and interpersonal skills.
• Proficient with office software (EHR, Microsoft Office, etc).
• Ability to maintain confidentiality and handle sensitive information.
• Strong attention to detail and organizational skills.
• Ability to work effectively both independently and as part of a team.

Responsibilities

• Greet and check in patients as they arrive at the office.
• Answer phone calls, schedule appointments, and manage patient inquiries.
• Verify and update patient information in the electronic medical record system.
• Collect patient demographics, insurance details, and patient financial responsibility.
• Verify insurance benefits including contact insurance companies for copays and deductibles.
• Calculate and collect patient copays and deductibles due including overdue balances.
• Assist patients with forms, medical records, and other documentation as needed.
• Coordinate with medical staff to ensure efficient patient flow.
• Handle patient complaints and concerns in a professional manner.
• Maintain a clean and welcoming reception area.
• Perform general office duties such as filing, faxing and mailing.

Skills

Communication

Interpersonal skills

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

EHR software

Microsoft Office

Job description

We are seeking a highly organized, friendly, and professional Patient Services Coordinator to join our medical team. As the first point of contact for patients, you will play a vital role in providing excellent customer service, managing patient schedules, and ensuring the smooth operations of our office. This position requires excellent communication skills, a strong attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Greet and check in patients as they arrive at the office
• Answer phone calls, schedule appointments, and manage patient inquiries
• Verify and update patient information in the electronic medical record system
• Collect patient demographics, insurance details, and patient financial responsibility
• Verify insurance benefits including contact insurance companies for copays and deductibles
• Calculate and collect patient copays and deductibles due including overdue balances
• Assist patients with forms, medical records, and other documentation as needed
• Coordinate with medical staff to ensure efficient patient flow
• Handle patient complaints and concerns in a professional manner
• Maintain a clean and welcoming reception area
• Perform general office duties such as filing, faxing and mailing

Qualifications:

• High school diploma or equivalent required
• Previous experience in a medical office setting required
• Basic knowledge of ICD-10 and CPT coding
• Strong communication and interpersonal skills
• Proficient with office software (EHR, Microsoft Office, etc)
• Ability to maintain confidentiality and handle sensitive information
• Strong attention to detail and organizational skills
• Ability to work effectively both independently and as part of a team