Patient Services Coordinator — Front Desk

Elite DNA Behavioral Health; Town of Florida (NY); On-site; USD 34,000 - 42,000; Full time

Job summary

Elite DNA Behavioral Health seeks a friendly, patient-oriented front desk receptionist to welcome patients, explain services, and guide billing options. You will schedule appointments, register patients, and coordinate with providers to ensure smooth flow.

The role requires good communication, basic computer skills, and the ability to handle a fast-paced environment. Bilingual Spanish is preferred; training will be provided on-site in New York.

Qualifications

• Friendly personality with the desire to work with the public.
• Willingness to treat all patients with kindness and consideration.
• Ability to work in a fast-paced office environment.
• Capable of lifting up to 15 lbs.
• Typing speed of at least 35 wpm.
• Able to communicate clearly and listen well.
• Familiarity with medical terminology and triage procedures.
• Bilingual: Spanish preferred.

Responsibilities

• Greet patients and explain services, payment categories, and billing procedures.
• Schedule appointments; direct walk-in patients and emergencies as per policies.
• Answer all incoming calls and route them to appropriate staff.
• Register all patients and collect documentation.
• Generate required documents and ensure they are complete.
• Verify insurance coverage and compute charges.
• Collect deposits or co-pays prior to visits.
• Inform patients of outstanding balances and issue receipts.
• Coordinate with Providers and Medical Assistants for smooth patient flow.
• Call and remind patients of appointments.
• Follow up on no-show patients daily.
• Communicate patient issues to clinic manager.
• Promote Elite DNA's mission statement.

Skills

Friendly personality

Public interaction

Communication skills

Bilingual Spanish

Multitasking

Attention to detail

Interpersonal skills

Education

High school diploma or GED

Vocational training

Tools

Microsoft Office

Job description

Elite DNA Behavioral Health seeks a friendly, patient-oriented front desk receptionist to welcome patients, explain services, and guide billing options. You will schedule appointments, register patients, and coordinate with providers to ensure smooth flow.

The role requires good communication, basic computer skills, and the ability to handle a fast-paced environment. Bilingual Spanish is preferred; training will be provided on-site in New York.