Medical Office Scheduler I

Healthcare Outcomes Performance Co. (HOPCo); Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health & welfare benefits

HSA with company match

401k after 6 months with company match

Employee Assistance Program 24/7

Employee Appreciation Days

Wellness events

Job summary

Healthcare Outcomes Performance Co. (HOPCo) seeks a detail-oriented team member to manage clinic appointment scheduling, patient demographics, and insurance details using our EMR system. This on-site role in Phoenix emphasizes accuracy, confidentiality, and excellent customer service.

You will coordinate referrals, verify eligibility, and support the pre-registration team to ensure smooth daily operations while maintaining HIPAA compliance and high-quality patient experience.

Qualifications

• Minimum 1 year of experience in the healthcare field; call center experience preferred.
• Excellent organizational skills and strong customer service orientation; data entry skills required.
• Knowledge of medical terminology and insurance plans.

Responsibilities

• Schedule clinic appointments including consultations and follow-ups using EMR and scheduling tool.
• Collect demographic, insurance, and medical information.
• Use scheduling tools and referrals to arrange patient appointments.
• Verify insurance eligibility at the time of scheduling.
• Process referrals and import documents into patient charts.
• Answer and resolve incoming calls promptly; escalate as needed.
• Maintain confidentiality per HIPAA guidelines.

Skills

Customer service

Data entry

Medical terminology

Insurance plans

Tools

EMR system

Scheduling software

Job description

• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

Come join our amazing team!

Benefits

• Competitive Health & Welfare Benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

Minimum Qualifications

• Minimum 1 year of experience in the healthcare field is required, previous call center experience is preferred.
• Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry.
• Knowledge of medical terminology and insurance plans.

Essential Functions

• Schedule clinic appointments including consultations and follow-up visits, utilizing the EMR and scheduling tool.
• Collect all pertinent demographic information, insurance information, and medical information.
• Utilizes scheduling tools and a referral system to schedule patient appointments.
• Confirm patient is eligible with insurance plan at the time the appointment is scheduled.
• Utilized referral system to process referral, contact the patient to schedule appointment and import referral/documents into patient’s chart.
• Answer and resolve all incoming calls and requests in a timely and accurate manner.
• Communicate with supervisor and/or leads about potential patient concerns.
• Triage and relay necessary messages to appropriate staff members.
• Participates in the daily operations of processing the patient appointment requests as a team alongside the pre-registration team.
• Ensure strict confidentiality of all health records and member information.
• Meets HIPAA guidelines