Patient Services Coordinator

Foot and Ankle Associates; Huntersville (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

Foot and Ankle Associates in Huntersville, NC is seeking a Patient Services Coordinator. You will be the first point of contact for patients, responsible for scheduling and managing inquiries, while providing exceptional customer service.

The ideal candidate must have a high school diploma and experience in a medical office. Strong communication skills and attention to detail are essential for this role. Join our dynamic team to enhance patient experiences in a supportive environment.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a medical office setting required.
• Basic knowledge of ICD-10 and CPT coding.

Responsibilities

• Greet and check in patients as they arrive at the office.
• Answer phone calls, schedule appointments, and manage patient inquiries.
• Verify and update patient information in the electronic medical record system.
• Collect patient demographics, insurance details, and patient financial responsibility.

Skills

Communication and interpersonal skills

Attention to detail

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

EHR (Electronic Health Record)

Microsoft Office

Job description

We are seeking a highly organized, friendly, and professional Patient Services Coordinator to join our medical team. As the first point of contact for patients, you will play a vital role in providing excellent customer service, managing patient schedules, and ensuring the smooth operations of our office. This position requires excellent communication skills, a strong attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Greet and check in patients as they arrive at the office
• Answer phone calls, schedule appointments, and manage patient inquiries
• Verify and update patient information in the electronic medical record system
• Collect patient demographics, insurance details, and patient financial responsibility
• Verify insurance benefits including contact insurance companies for copays and deductibles
• Calculate and collect patient copays and deductibles due including overdue balances
• Assist patients with forms, medical records, and other documentation as needed
• Coordinate with medical staff to ensure efficient patient flow
• Handle patient complaints and concerns in a professional manner
• Maintain a clean and welcoming reception area
• Perform general office duties such as filing, faxing and mailing

Qualifications:

• High school diploma or equivalent required
• Previous experience in a medical office setting required
• Basic knowledge of ICD-10 and CPT coding
• Strong communication and interpersonal skills
• Proficient with office software (EHR, Microsoft Office, etc)
• Ability to maintain confidentiality and handle sensitive information
• Strong attention to detail and organizational skills
• Ability to work effectively both independently and as part of a team