Patient Services: Front Desk

Shoreline-Orthopaedics-; Holland (MI); On-site; USD 34,000 - 45,000; Full time

Job summary

Shoreline-Orthopaedics is seeking a Patient Services representative to welcome patients, check them in and out, verify demographics and insurance, and collect copays. You will help set up payment plans and coordinate with clinical staff to keep the front desk welcoming and efficient.

Responsibilities include scheduling and confirming appointments, answering multi-line phones, processing referrals and prior authorizations, maintaining HIPAA-compliant records, and performing basic administrative

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Knowledge of medical terminology and insurance processes a plus.
• Proficiency with electronic health records (EHR) and office software.

Responsibilities

• Greet patients and visitors professionally.
• Check in/out patients, verify demographics and insurance, and collect copays.
• Assist patients in setting up payment plans.
• Schedule, confirm, and reschedule appointments using the practice management system.
• Answer multi-line phones and route inquiries.
• Maintain HIPAA-compliant patient records.
• Process referrals and basic insurance verification.
• Coordinate communication among patients, providers, and staff.
• Manage front desk workflow and patient flow.
• Assist with administrative tasks like filing, scanning, and data entry.
• Perform basic insurance verification.

Skills

Verbal communication

Written communication

Customer service

Interpersonal skills

Multitasking

Attention to detail

Professionalism

Punctuality

Teamwork

Education

High school diploma or equivalent

Associate degree or medical assisting background preferred

Tools

EHR systems

Microsoft Office

Job description

Description

The Patient Services position is responsible for greeting patients, managing check-ins, check-outs and appointments, helping to set up payment plans, handling calls and correspondence, and verifying insurance and other important information. They will maintain accurate records, coordinates communication between patients and clinical staff, and ensure a welcoming, organized, and efficient front office environment.

Key Responsibilities

• Greet patients and visitors in a professional, friendly, and compassionate manner


• Check patients in and out, verify demographic and insurance information, and collect copays or balances


• Assist patients in setting up payment plans


• Schedule, confirm, and reschedule appointments using the practice management system


• Answer multi-line phones, route calls appropriately, and respond to patient inquiries


• Maintain accurate patient records in compliance with HIPAA regulations


• Process referrals, prior authorizations, and basic insurance verification as needed


• Coordinate communication between patients, providers, and clinical staff


• Manage front desk workflow, including waitlists and patient flow


• Handle incoming and outgoing mail, faxes, and electronic correspondence


• Maintain a clean, organized, and welcoming front office environment


• Assist with administrative tasks such as filing, scanning, and data entry


• Perform basic insurance verification

Requirements

• High school diploma or equivalent required; associate degree or medical assisting background preferred


• Previous experience in a medical office or healthcare setting strongly preferred


• Knowledge of medical terminology and insurance processes is a plus


• Proficiency with electronic health records (EHR) and office software (e.g., Microsoft Office)


• Ability to handle sensitive information with discretion and professionalism

Qualifications:

• Excellent verbal and written communication skills


• Strong customer service and interpersonal skills


• Ability to multitask and prioritize in a fast-paced environment


• Attention to detail and strong organizational skills


• Professional demeanor and appearance


• Dependable, punctual, and team-oriented

Working & Environmental Conditions:

Primarily in an indoor clinical/office setting with moderate noise levels. Occasional lifting of 25 pounds is required. Schedule flexibility is required Monday-Saturday between 730AM and 630PM. The role may require prolonged periods of standing and frequent use of computer equipment. This role requires in person attendance.