Patient Access Coordinator

Orthopaedic Specialists of Austin; Brunswick (ME); Presencial; USD 38.000 - 58.000; Jornada completa

Descripción de la vacante

Orthopaedic Associates of Maine is seeking a Patient Access Coordinator to join our team. You will be one of the first and last people patients interact with, handling scheduling, registration, and front-desk duties.

You will verify insurance, collect payments, and support administrative processes to ensure smooth operation. Strong customer service and multi-tasking are essential for success in this role.

Formación

• Experience in patient check-in and check-out processes.
• Proficiency in verifying insurance information and collecting copays.
• Ability to manage multiple tasks and front-desk coordination.
• Strong communication and customer service skills.

Responsabilidades

• Welcome patients and visitors in a professional, friendly, and caring manner.
• Manage the patient check-in and check-out process.
• Verify and update patient demographics, insurance information, and other registration details.
• Collect copays and outstanding balances and complete daily payment reconciliation.
• Answer incoming calls and assist patients with scheduling and general questions.
• Schedule patient appointments according to clinical protocols.
• Enter and process referrals received by phone, fax, or email.
• Coordinate outside diagnostic testing and obtain insurance authorization when required.
• Assist with pre-authorization and ongoing authorization requirements for patient visits.
• Verify insurance coverage to support accurate billing.
• Manage incoming faxes and documents, including referrals, disability forms, and medical record requests.
• Scan and maintain documentation within the electronic health record.
• Communicate closely with clinical staff to help maintain efficient provider schedules.
• Review and reconcile daily charges to ensure accurate and complete billing information.
• Help maintain a welcoming, organized, and safe waiting area for our patients and visitors.

Conocimientos

Customer service

Scheduling

Insurance verification

Billing & payments

Registration

Descripción del empleo

Are you organized, personable, and passionate about creating a positive patient experience? Orthopaedic Associates of Maine is looking for a Patient Access Coordinator to join our team.

As a Patient Access Coordinator, you’ll be one of the first and last people our patients interact with during their visit. This role combines customer service, scheduling, registration, insurance verification, payment collection, and administrative support to help keep our practice running smoothly.

What You’ll Do

• Welcome patients and visitors in a professional, friendly, and caring manner.
• Manage the patient check-in and check-out process.
• Verify and update patient demographics, insurance information, and other registration details.
• Collect copays and outstanding balances and complete daily payment reconciliation.
• Answer incoming calls and assist patients with scheduling and general questions.
• Schedule patient appointments according to clinical protocols.
• Enter and process referrals received by phone, fax, or email.
• Coordinate outside diagnostic testing and obtain insurance authorization when required.
• Assist with pre-authorization and ongoing authorization requirements for patient visits.
• Verify insurance coverage to support accurate billing.
• Manage incoming faxes and documents, including referrals, disability forms, and medical record requests.
• Scan and maintain documentation within the electronic health record.
• Communicate closely with clinical staff to help maintain efficient provider schedules.
• Review and reconcile daily charges to ensure accurate and complete billing information.
• Help maintain a welcoming, organized, and safe waiting area for our patients and visitors.