Patient Access Coordinator

Orthopaedic Associates of Maine; Brunswick (ME); On-site; USD 38,000 - 52,000; Full time

Job summary

Orthopaedic Associates of Maine is seeking a Patient Access Coordinator to join our team. You will be responsible for greeting patients, processing registrations, scheduling, insurance verification, and collecting payments to ensure smooth daily operations.

The role requires excellent customer service, strong communication, and the ability to work both independently and as part of a collaborative healthcare team.

Qualifications

• High School diploma or equivalent required or helpful.
• Experience in a medical office or healthcare environment is helpful.
• Proven customer service skills and ability to communicate with diverse customers.
• Ability to work independently and as part of a team; strong interpersonal skills.
• Proficient computer skills, including Microsoft Office; knowledge of medical records is helpful.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Greet patients and visitors in a professional, friendly manner.
• Manage patient check-in and check-out processes.
• Verify and update demographics, insurance, and registration details.
• Collect copays and outstanding balances; perform daily payment reconciliation.
• Answer calls and assist with scheduling and general questions.
• Schedule appointments per clinical protocols; process referrals by phone, fax, or email.
• Coordinate outside testing and obtain insurance authorization when needed.
• Assist with pre-authorization and ongoing authorization requirements.
• Verify insurance coverage to support accurate billing.
• Manage incoming faxes and documents; scan and file in EHR.
• Communicate with clinical staff to maintain efficient provider schedules.
• Reconcile daily charges to ensure accurate billing information.
• Maintain a welcoming, organized waiting area for patients and visitors.

Skills

Customer service

Multitasking

Communication

Attention to detail

Education

High School diploma or equivalent

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

Are you organized, personable, and passionate about creating a positive patient experience? Orthopaedic Associates of Maine is looking for a Patient Access Coordinator to join our team.As a Patient Access Coordinator, you’ll be one of the first and last people our patients interact with during their visit. This role combines customer service, scheduling, registration, insurance verification, payment collection, and administrative support to help keep our practice running smoothly.What You’ll DoWelcome patients and visitors in a professional, friendly, and caring manner.Manage the patient check-in and check-out process.Verify and update patient demographics, insurance information, and other registration details.Collect copays and outstanding balances and complete daily payment reconciliation.Answer incoming calls and assist patients with scheduling and general questions.Schedule patient appointments according to clinical protocols.Enter and process referrals received by phone, fax, or email.Coordinate outside diagnostic testing and obtain insurance authorization when required.Assist with pre-authorization and ongoing authorization requirements for patient visits.Verify insurance coverage to support accurate billing.Manage incoming faxes and documents, including referrals, disability forms, and medical record requests.Scan and maintain documentation within the electronic health record.Communicate closely with clinical staff to help maintain efficient provider schedules.Review and reconcile daily charges to ensure accurate and complete billing information.Help maintain a welcoming, organized, and safe waiting area for our patients and visitors.What We’re Looking ForThe ideal candidate is someone who enjoys working with people, can manage multiple priorities, and understands the importance of accuracy and attention to detail in a healthcare setting. You should be comfortable working with computers, communicating with patients and coworkers, and staying organized in a busy medical office.Additional Qualifications:High School degree or equivalentExperience in a medical office or similar role in health care organization/ environment helpfulStrong customer service skillsAbility to work independently and as part of a teamExcellent communication and interpersonal skills, with the ability to interact with all internal and external customers in a professional and caring mannerProficient computer skills including Microsoft OfficeKnowledge of medical records helpfulAbility to complete work in a timely, accurate and thorough mannerAbility to maintain confidentialityIf you’re looking for a role where you can make a difference in the patient experience while being an important part of a collaborative healthcare team, we’d love to hear from you.Apply today to join the Orthopaedic Associates of Maine team!