Clinical Coordinator - OrthoAccess Walk-In Clinic

Orthopaedic Specialists of Austin; Portland (ME); On-site; USD 42,000 - 56,000; Full time

Job summary

Orthopaedic Associates of Maine is looking for a highly organized Clinical Coordinator to support physicians, APPs, and the clinical team at our OrthoAccess Walk-In Clinic. This role blends clinical and administrative duties to ensure a seamless patient journey from appointment prep to post-operative follow-up.

The ideal candidate communicates well, thrives in a fast-paced setting, and is passionate about delivering outstanding patient care within our Maine clinic environment.

Qualifications

• Highly organized and patient-focused.
• Strong communication skills.
• Thrives in a fast-paced environment.
• Passionate about delivering exceptional patient care.

Responsibilities

• Coordinate daily clinic operations alongside providers, clinical staff, and leadership
• Serve as a resource for clinical questions and workflow support
• Prepare and review patient charts for completeness prior to appointments
• Ensure required documentation, including H&Ps, is completed and available
• Manage patient communications through phone calls, portal messages, and other channels
• Act as a liaison between providers and patients regarding follow-up care, wound care, pain management, and appointments
• Enter orders for labs, imaging, and other services as directed by providers
• Document patient care and maintain accurate records within the electronic health record (EHR)
• Coordinate pre-operative care, diagnostic testing, and medical clearances with patients and care teams
• Schedule appointments and assist with obtaining prior authorizations
• Review test results with patients at the provider's direction
• Conduct post-operative patient follow-up calls and coordinate additional care as needed
• Process FMLA and disability paperwork
• Monitor departmental voicemail and assist with patient correspondence
• Collaborate with multiple departments to support efficient clinic operations

Job description

Clinical Coordinator About The Role

Orthopaedic Associates of Maine is seeking a highly organized and patient-focused Clinical Coordinator to support our physicians, advanced practice providers, and clinical team at our OrthoAccess Walk-In Clinic. This role combines both clinical and administrative responsibilities, helping ensure a seamless patient experience from appointment preparation through post-operative follow-up. The ideal candidate is a strong communicator who thrives in a fast-paced environment and is passionate about delivering exceptional patient care.

What You'll Do

• Coordinate daily clinic operations alongside providers, clinical staff, and leadership
• Serve as a resource for clinical questions and workflow support
• Prepare and review patient charts for completeness prior to appointments
• Ensure required documentation, including H&Ps, is completed and available
• Manage patient communications through phone calls, portal messages, and other channels
• Act as a liaison between providers and patients regarding follow-up care, wound care, pain management, and appointments
• Enter orders for labs, imaging, and other services as directed by providers
• Document patient care and maintain accurate records within the electronic health record (EHR)
• Coordinate pre-operative care, diagnostic testing, and medical clearances with patients and care teams
• Schedule appointments and assist with obtaining prior authorizations
• Review test results with patients at the provider's direction
• Conduct post-operative patient follow-up calls and coordinate additional care as needed
• Process FMLA and disability paperwork
• Monitor departmental voicemail and assist with patient correspondence
• Collaborate with multiple departments to support efficient clinic operations