Patient Access & Scheduling Concierge

Orthopaedic Associates of Maine; Portland (ME); On-site; USD 28,000 - 33,000; Full time

Job summary

Orthopaedic Associates of Maine is seeking a Patient Access Coordinator in Portland, ME. The role blends front desk duties with scheduling, verification, and billing support to create a positive patient experience.

Responsibilities include greeting patients, collecting copays, processing referrals, and coordinating with clinical staff for efficient provider schedules. Strong customer service and teamwork are essential.

Qualifications

• Experience in a medical office or healthcare setting preferred.
• Proficient computer skills and data entry.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Knowledge of medical records helpful.

Responsibilities

• Welcome patients in a professional, friendly, and caring manner.
• Manage patient check-in and check-out.
• Verify and update patient demographics and insurance information.
• Collect copays and reconcile daily payments.
• Answer incoming calls and assist with scheduling and questions.
• Schedule appointments according to clinical protocols.
• Process referrals received by phone, fax, or email.
• Coordinate outside diagnostic testing and obtain insurance authorizations when required.
• Assist with pre-authorization and ongoing authorization requirements.
• Verify insurance coverage to support accurate billing.
• Manage incoming faxes and documents, including referrals and records.
• Scan and maintain documentation in the EHR.
• Communicate with clinical staff to maintain efficient provider schedules.
• Review and reconcile daily charges for billing accuracy.
• Maintain a welcoming, organized waiting area.

Skills

Customer service

Communication

Attention to detail

Teamwork

Education

High School diploma

Tools

Microsoft Office

Job description

Orthopaedic Associates of Maine is seeking a Patient Access Coordinator in Portland, ME. The role blends front desk duties with scheduling, verification, and billing support to create a positive patient experience.

Responsibilities include greeting patients, collecting copays, processing referrals, and coordinating with clinical staff for efficient provider schedules. Strong customer service and teamwork are essential.