Patient Access & Scheduling Specialist

Orthopaedic Specialists of Austin; Brunswick (ME); On-site; USD 38,000 - 58,000; Full time

Job summary

Orthopaedic Associates of Maine is seeking a Patient Access Coordinator to join our team. You will be one of the first and last people patients interact with, handling scheduling, registration, and front-desk duties.

You will verify insurance, collect payments, and support administrative processes to ensure smooth operation. Strong customer service and multi-tasking are essential for success in this role.

Qualifications

• Experience in patient check-in and check-out processes.
• Proficiency in verifying insurance information and collecting copays.
• Ability to manage multiple tasks and front-desk coordination.
• Strong communication and customer service skills.

Responsibilities

• Welcome patients and visitors in a professional, friendly, and caring manner.
• Manage the patient check-in and check-out process.
• Verify and update patient demographics, insurance information, and other registration details.
• Collect copays and outstanding balances and complete daily payment reconciliation.
• Answer incoming calls and assist patients with scheduling and general questions.
• Schedule patient appointments according to clinical protocols.
• Enter and process referrals received by phone, fax, or email.
• Coordinate outside diagnostic testing and obtain insurance authorization when required.
• Assist with pre-authorization and ongoing authorization requirements for patient visits.
• Verify insurance coverage to support accurate billing.
• Manage incoming faxes and documents, including referrals, disability forms, and medical record requests.
• Scan and maintain documentation within the electronic health record.
• Communicate closely with clinical staff to help maintain efficient provider schedules.
• Review and reconcile daily charges to ensure accurate and complete billing information.
• Help maintain a welcoming, organized, and safe waiting area for our patients and visitors.

Skills

Customer service

Scheduling

Insurance verification

Billing & payments

Registration

Job description

Orthopaedic Associates of Maine is seeking a Patient Access Coordinator to join our team. You will be one of the first and last people patients interact with, handling scheduling, registration, and front-desk duties.

You will verify insurance, collect payments, and support administrative processes to ensure smooth operation. Strong customer service and multi-tasking are essential for success in this role.