OBGYN Patient Concierge & Scheduling Specialist

Duly Health and Care; Orland Park (IL); On-site; USD 20,801 - 31,271; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision benefits

Mental health benefits

$5,250 Tuition Reimbursement per year

Immediate 401(k) match

40 hours paid volunteer time off

Up to 12 weeks parental leave at 100% pay

Job summary

Duly Health and Care is seeking a Patient Service Representative to join their team in Orland Park. This full-time position involves pivotal responsibilities including greeting patients, managing appointments, and ensuring smooth operations at the front desk.

The ideal candidate should possess exceptional customer service skills and proficiency in EPIC or similar EMR systems. A high school diploma and at least one year of experience in a medical setting are necessary for success in this role.

A comprehensive perks package includes medical benefits, tuition reimbursement, and a 401(k) match.

Qualifications

• Minimum 1 year of experience in a medical office or clinical setting preferred.
• Prior experience in a receptionist or front desk role strongly preferred.

Responsibilities

• Greet and check in patients warmly and professionally.
• Collect copayments and service fees with accuracy.
• Answer multi-line phone system and schedule appointments.
• Maintain strict patient confidentiality in interactions.

Skills

Exceptional customer service skills

Outstanding verbal and written communication skills

Proficiency in EPIC or similar EMR systems

Knowledge of medical office procedures and insurance verification

Proficient in Microsoft Office Suite

Education

High School diploma or equivalent

Tools

EPIC system

Microsoft Office Suite

Job description

Duly Health and Care is seeking a Patient Service Representative to join their team in Orland Park. This full-time position involves pivotal responsibilities including greeting patients, managing appointments, and ensuring smooth operations at the front desk.

The ideal candidate should possess exceptional customer service skills and proficiency in EPIC or similar EMR systems. A high school diploma and at least one year of experience in a medical setting are necessary for success in this role.

A comprehensive perks package includes medical benefits, tuition reimbursement, and a 401(k) match.