Patient Experience Concierge & Scheduler

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; Warrenville (IL); On-site; USD 21,000 - 31,000; Full time

Benefits offered by this job

Tuition reimbursement up to $5,250 per

Immediate 401(k) match

40 hours paid volunteer time off

Parental leave up to 12 weeks at 100%

Job summary

Midwest Physicians Administrative Services, LLC dba Duly Health and Care is hiring a Patient Service Representative in Warrenville, IL. The role focuses on front-desk operations, patient check-in/out, appointment scheduling, insurance verification, and copay collection, using EPIC EMR.

Strong communication and Excel/Office skills are essential. You will greet patients, manage phone calls, coordinate schedules, and support seamless access to care while upholding HIPAA and confidentiality

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year of experience in a medical office or clinical setting preferred.
• Prior experience in a receptionist or front desk role strongly preferred.
• Exceptional customer service skills and passion for serving others.
• Outstanding verbal and written communication skills.
• Proficiency in EPIC or similar EMR systems.
• Knowledge of medical office procedures and insurance verification.
• Proficient in Microsoft Office Suite products including Excel, Word and Outlook.
• Detail-oriented with excellent organizational and time management skills.

Responsibilities

• Greets patients warmly and professionally during check-in, check-out, and appointment scheduling.
• Conducts regular lobby checks to maintain cleanliness and ensure patient comfort.
• Serves as a key coordinator for provider schedules, optimizing appointment availability and resource capacity to improve patient access, reduce wait times, and support timely follow-ups.
• Utilizes EPIC and other systems to accurately update patient demographics, verify insurance details, generate necessary forms, respond to emails, and ensure emergency contact information is properly documented.
• Collects copayments and service fees, issues receipts, and reconciles daily financial transactions with accuracy and attention to detail.
• Answers a multi-line phone system, takes detailed messages, routes inquiries, and makes outbound calls to schedule and confirm patient appointments.
• Clearly communicates information about Duly clinical personnel to patients and other individuals.
• Assists with scheduling follow-up and in-house Specialist referral appointments, ensuring patients are connected to appropriate services and specialists.
• Participates actively in daily and weekly team huddles to share patient updates, workflow improvements, and operational insights.
• Reviews performance dashboards daily to monitor key metrics in Scheduling & Access, Workflow; identifies gaps to target and proactively escalates issues, suggests improvements, or adjusts workflows to drive results.
• Maintains strict patient confidentiality and adheres to HIPAA standards in all interactions and documentation.
• Monitors patient wait times and communicates delays with empathy and professionalism to enhance the patient experience.
• Performs additional duties and special projects as assigned to support departmental goals and improve service delivery.

Skills

Front desk experience

Customer service

EPIC EMR

Microsoft Office

Phone systems

Education

High School diploma or equivalent

Tools

EPIC EMR

Microsoft Office

Job description

Midwest Physicians Administrative Services, LLC dba Duly Health and Care is hiring a Patient Service Representative in Warrenville, IL. The role focuses on front-desk operations, patient check-in/out, appointment scheduling, insurance verification, and copay collection, using EPIC EMR.

Strong communication and Excel/Office skills are essential. You will greet patients, manage phone calls, coordinate schedules, and support seamless access to care while upholding HIPAA and confidentiality