Cardiology Patient Access & Scheduling Specialist

Duly Health and Care; Naperville (IL); On-site; USD 23,000 - 34,000; Full time

Job summary

Duly Health and Care in Naperville, IL, is looking for a Patient Access Conversion Specialist – Cardiology to join our onsite team. This full-time role handles high-volume outbound calls, patient scheduling, transportation coordination, and precise data entry in EPIC to ensure a seamless patient experience.

Qualified applicants have a high school diploma or GED, at least 3 years of patient-facing experience, strong customer service orientation, integrity, and personal accountability; training is

Qualifications

• High school diploma or GED.
• At least 3 years of patient-facing experience.
• Strong customer service focus and communication skills.
• Demonstrates integrity and reliability in daily tasks.

Responsibilities

• Make high-volume outbound calls to fulfill patient needs over the phone.
• Patient scheduling and transportation assistance.
• Welcomes patients and visitors and sets a positive tone.
• Verifies patient information and documents in EPIC.
• Review and monitor daily schedules and open slots.
• Pre-screen patients per departmental protocol and prepare charts.

Skills

Customer service

Phone communication

Scheduling

Integrity

Education

High school diploma or GED

Tools

EPIC EHR

Job description

Duly Health and Care in Naperville, IL, is looking for a Patient Access Conversion Specialist – Cardiology to join our onsite team. This full-time role handles high-volume outbound calls, patient scheduling, transportation coordination, and precise data entry in EPIC to ensure a seamless patient experience.

Qualified applicants have a high school diploma or GED, at least 3 years of patient-facing experience, strong customer service orientation, integrity, and personal accountability; training is