Patient Services & Scheduling Specialist

Boston Medical Center; Baltimore (MD); On-site; USD 24,000 - 35,000; Full time

Job summary

Boston Medical Center seeks a friendly, detail-oriented patient services clerk to support practice operations in a busy hospital setting. You will handle front-desk tasks, coordinate scheduling, and assist patients with registrations and insurance matters.

Under limited supervision, you will manage a high volume of calls, verify insurance, collect co-pays, and ensure accurate data entry for timely patient care. ED-registered professionals encouraged to apply.

Qualifications

• High school diploma or GED required.
• At least 6 months of related experience.
• Knowledge of medical terminology preferred.
• Strong customer service and communication skills.
• Ability to handle high telephone volume.

Responsibilities

• Receives and screens visitors and telephone calls.
• Schedules patient appointments and performs data entry.
• Verifies insurance and obtains referrals when needed.
• Collects co-pays and performs simple arithmetic.
• Checks in patients, scans IDs, and manages referrals.
• Routes messages, faxes, and EPIC communications as needed.

Skills

Customer service

Medical terminology

Written communication

Oral communication

Arithmetic calculations

Organize tasks

Multitasking

Phone handling

Education

High School Diploma or GED

Tools

EPIC

Job description

Boston Medical Center seeks a friendly, detail-oriented patient services clerk to support practice operations in a busy hospital setting. You will handle front-desk tasks, coordinate scheduling, and assist patients with registrations and insurance matters.

Under limited supervision, you will manage a high volume of calls, verify insurance, collect co-pays, and ensure accurate data entry for timely patient care. ED-registered professionals encouraged to apply.