Medical Front Desk & Patient Concierge (Part-Time)

Trinity Health; Baltimore (MD); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Day-one benefits

Career growth

Supportive culture

Job summary

Trinity Health IHA Medical Group is seeking a part-time Medical Receptionist to greet patients, verify registration and insurance, and schedule appointments. You’ll be the first point of contact, ensuring a smooth check-in process and accurate billing information.

This role supports clinicians and enhances patient flow while delivering exceptional service. Ideal candidates have a High School Diploma, 1–2 years in a medical or customer service setting, and strong communication skills.

Qualifications

• Front desk customer service experience preferred.
• Knowledge of insurance and registration processes is a plus.
• Excellent communication and interpersonal skills required.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Phone handling

Registration

Scheduling

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a part-time Medical Receptionist to greet patients, verify registration and insurance, and schedule appointments. You’ll be the first point of contact, ensuring a smooth check-in process and accurate billing information.

This role supports clinicians and enhances patient flow while delivering exceptional service. Ideal candidates have a High School Diploma, 1–2 years in a medical or customer service setting, and strong communication skills.