Patient Access Concierge – Front Desk & Care Support

careers-hanger; Nashville (TN); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k Savings

Paid holidays

Paid parental leave

Referral bonus

Mentorship programs

Job summary

Hanger, Inc. is seeking a friendly front desk receptionist to manage patient check-in, insurance verification, and payments. The role supports clinical operations and scheduling to ensure a smooth patient experience.

The candidate will handle intake, demographic updates, and liaison tasks with the Revenue Cycle Management team, while maintaining accurate electronic health records and providing excellent customer service at the front desk.

Qualifications

• High school diploma or equivalent required.
• Receptionist/front desk or medical front office experience preferred.
• Strong communication skills and ability to type 30 wpm.
• Must have or be eligible to obtain a valid driver’s license.

Responsibilities

• Greet and assist patients at the front desk, providing information on wait times and inquiries.
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
• Collect patient payments including deductibles, co-pays, and co-insurance at the front desk.
• Coordinate follow-up appointments, including casts, measurements, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services and patient experience programs.
• Collaborate with the Revenue Cycle Management team to obtain necessary patient information.
• Maintain accurate electronic health records for all patients.

Skills

Interpersonal communication

Oral communication

Written communication

Typing 30 wpm

Receptionist experience

Education

High school diploma

Tools

Windows OS

Email client

Job description

Hanger, Inc. is seeking a friendly front desk receptionist to manage patient check-in, insurance verification, and payments. The role supports clinical operations and scheduling to ensure a smooth patient experience.

The candidate will handle intake, demographic updates, and liaison tasks with the Revenue Cycle Management team, while maintaining accurate electronic health records and providing excellent customer service at the front desk.