Patient Access Concierge – Front Desk

Capital Health System, Inc.; Hopewell (VA); On-site; USD 22,000 - 27,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Retirement Savings Plan

Paid Time-Off Program

Job summary

Capital Health in Hopewell, VA seeks a friendly Front Desk Patient Access representative to greet patients, facilitate check-in, and provide courteous support. You will coordinate insurance questions with Patient Access and help patients navigate the outpatient process.

Strong customer service, clear English communication, and a willingness to assist are essential. There is a full-time, on-site schedule with benefits offered to eligible employees.

Qualifications

• High school diploma or equivalent required.
• One year of customer service experience.
• Bilingual Spanish preferred; English proficiency required.

Responsibilities

• Greet patients and check-in at front desk.
• Assist patients with outpatient check-in process.
• Coordinate with Patient Access for insurance questions.
• Maintain professional image and provide courteous service.

Skills

Customer service

Communication skills

English proficiency

Bilingual Spanish

Education

High school diploma or equivalent

Tools

Data entry

Medical terminology

Insurance knowledge

Job description

Capital Health in Hopewell, VA seeks a friendly Front Desk Patient Access representative to greet patients, facilitate check-in, and provide courteous support. You will coordinate insurance questions with Patient Access and help patients navigate the outpatient process.

Strong customer service, clear English communication, and a willingness to assist are essential. There is a full-time, on-site schedule with benefits offered to eligible employees.