Patient Access Concierge & Financial Counseling

Mercy; Springfield (MO); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Access Representative in Springfield, MO. The role involves scheduling, registration, benefit verification, pre-certification and financial clearance, including collecting patient financial responsibility at the time of service.

Ideal candidates will have 1–3 years of clerical and customer service experience, with familiarity in medical terminology and insurance plans. High school diploma required; some college helpful.

Qualifications

• 1-3 years clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Schedule and registration for patients; assist with benefit verification and pre-certification.
• Perform financial clearance and collect patient payments when required.
• Ensure accurate data capture in patient records and communicate financial responsibilities clearly.
• Coordinate with insurance carriers and hospital staff to facilitate patient access.

Job description

Mercy is seeking a Patient Access Representative in Springfield, MO. The role involves scheduling, registration, benefit verification, pre-certification and financial clearance, including collecting patient financial responsibility at the time of service.

Ideal candidates will have 1–3 years of clerical and customer service experience, with familiarity in medical terminology and insurance plans. High school diploma required; some college helpful.