Patient Access Specialist: Compassionate Front Desk & Billing

Mercy; Lebanon (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

Mercy in Missouri seeks a Patient Access Representative to be the first point of contact for patients, ensuring compassionate service and accurate data entry. You will facilitate scheduling, registration, benefit verification, pre-certification and financial clearance, including collecting payments when due.

This role requires 1–3 years of clerical and customer service experience, familiarity with medical terminology and insurance plans, and a high school diploma (some college helpful).

Qualifications

• 1-3 years clerical and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.
• Able to communicate clearly with patients and staff.

Responsibilities

• Schedule and register patients at Mercy facilities.
• Verify benefits, pre-certification, and financial clearance.
• Explain financial responsibilities and payment options.
• Document patient information accurately in records.
• Assist with referrals and inquiries as needed.

Skills

Customer service

Communication

Attention to detail

Healthcare experience

Medical terminology

Education

High School diploma

Some college helpful

Tools

EMR systems

10-key calculator

Job description

Mercy in Missouri seeks a Patient Access Representative to be the first point of contact for patients, ensuring compassionate service and accurate data entry. You will facilitate scheduling, registration, benefit verification, pre-certification and financial clearance, including collecting payments when due.

This role requires 1–3 years of clerical and customer service experience, familiarity with medical terminology and insurance plans, and a high school diploma (some college helpful).