Patient Access & Benefits Concierge

Mercy Co; Town of Springfield (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy seeks a Patient Access Representative to be the first point of contact for patients, delivering compassionate service while facilitating enrollment, registration, and pre-visit processes. The role includes benefit verification, pre-certification, and financial clearance to ensure a smooth patient experience.

Candidates should have 1–3 years clerical/customer service experience, familiarity with medical terminology and insurance plans, and a high school diploma (some college helpful).

Qualifications

• 1-3 years clerical and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Facilitate patient entrance into Mercy facilities, including scheduling and registration.
• Verify benefits, obtain pre-certification, and secure financial clearance.
• Maintain accurate patient data in the medical record and stay current on insurance guidelines.

Skills

Effective communication

Telephone etiquette

Organizational skills

Attention to detail

Computer systems familiarity

Customer service

Education

High School diploma

Tools

10-key calculator

Computer keyboard

Job description

Mercy seeks a Patient Access Representative to be the first point of contact for patients, delivering compassionate service while facilitating enrollment, registration, and pre-visit processes. The role includes benefit verification, pre-certification, and financial clearance to ensure a smooth patient experience.

Candidates should have 1–3 years clerical/customer service experience, familiarity with medical terminology and insurance plans, and a high school diploma (some college helpful).