Patient Access Specialist & Financial Counselor

Mercy Co; Cape Girardeau (MO); On-site; USD 21,000 - 28,000; Full time

Job summary

Mercy Hospital Southeast in Cape Girardeau, MO seeks a Patient Access Representative to be the first point of contact for patients, delivering compassionate service in line with Mercy standards and mission. You will facilitate scheduling, registration, benefit verification, pre-certification, and financial clearance, including collecting payments, explaining options, and documenting outcomes.

The role requires attention to detail, strong communication, and the ability to work under pressure in a

Qualifications

• Excellent communication, both oral and written, and telephone etiquette.
• Ability to build positive relationships with patients, staff, and insurers.
• Strong organizational skills and high accuracy in task completion.
• Experience with medical terminology and insurance plans preferred.
• High school diploma required; some college helpful.

Responsibilities

• Schedule appointments and register patients at Mercy facilities.
• Verify benefits, pre-certify, and obtain financial clearance.
• Explain financial responsibilities and collect patient payments.
• Maintain accurate patient data and documentation.

Skills

Communication skills

Customer service

Organizational skills

Attention to detail

Ability to work under pressure

Familiarity with computers

Education

High School diploma

Some college coursework

Tools

Computer systems

10-key calculator

Job description

Mercy Hospital Southeast in Cape Girardeau, MO seeks a Patient Access Representative to be the first point of contact for patients, delivering compassionate service in line with Mercy standards and mission. You will facilitate scheduling, registration, benefit verification, pre-certification, and financial clearance, including collecting payments, explaining options, and documenting outcomes.

The role requires attention to detail, strong communication, and the ability to work under pressure in a