Patient Access Navigator — Compassionate Front Desk & Benefits

Mercy; Springfield (MO); On-site; USD 21,000 - 28,000; Full time

Job summary

Mercy is seeking a Patient Access Representative in Springfield, MO, to be the first point of contact for patients with a focus on exceptional service. The role includes scheduling, registration, benefit verification, and pre-certification to ensure smooth entry into Mercy facilities.

The position requires attention to detail, strong communication, and knowledge of insurance carriers and guidelines. A High School diploma is required, with some college coursework helpful for advancement.

Qualifications

• Clear communication skills, both written and oral.
• Ability to build positive relationships with patients, physicians, and staff.
• Strong organizational skills and attention to detail.
• Ability to work under pressure and meet deadlines while maintaining accuracy.
• Familiarity with multiple computer systems; proficient with a 10-key calculator.

Responsibilities

• Schedule appointments and manage patient registrations.
• Verify benefits and perform pre-certification as needed.
• Provide financial clearance, including pre-visit collections.
• Ensure accurate patient data is entered into the system.

Skills

Communication

Patient relations

Organizational skills

Attention to detail

10-key proficiency

Education

High School diploma

Some college coursework

Job description

Mercy is seeking a Patient Access Representative in Springfield, MO, to be the first point of contact for patients with a focus on exceptional service. The role includes scheduling, registration, benefit verification, and pre-certification to ensure smooth entry into Mercy facilities.

The position requires attention to detail, strong communication, and knowledge of insurance carriers and guidelines. A High School diploma is required, with some college coursework helpful for advancement.