Patient Access Specialist - Financial Concierge

MHM Support Services; Cape Girardeau (MO); On-site; USD 32,000 - 45,000; Full time

Job summary

Mercy Hospital Southeast in Cape Girardeau, MO, seeks a Patient Access Representative to greet patients, collect data, verify benefits, and initiate financial clearance. The role supports scheduling and registration while ensuring accurate records and compassionate service.

The position requires strong communication and attention to detail, with 1–3 years of clerical/customer service experience and a high school diploma.

Qualifications

• 1–3 years clerical experience and customer service preferred.
• High School diploma required; some college helpful.

Responsibilities

• Schedule, register, and verify benefits for patients.
• Pre-certify and obtain financial clearance including pre-visit collection.
• Communicate patient financial responsibility and payment options.
• Document outcomes of financial conversations in the patient record.

Skills

Phone etiquette

Communication

Attention to detail

Customer service

Organizational skills

Education

High school diploma

Tools

Computer systems

10-key calculator

Job description

Mercy Hospital Southeast in Cape Girardeau, MO, seeks a Patient Access Representative to greet patients, collect data, verify benefits, and initiate financial clearance. The role supports scheduling and registration while ensuring accurate records and compassionate service.

The position requires strong communication and attention to detail, with 1–3 years of clerical/customer service experience and a high school diploma.