Patient Access & Financial Concierge

Mercy Co; Lebanon (Lebanon County); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Paid Time Off

Tuition Support

Retirement Match

Job summary

Mercy Health is seeking a Patient Access Representative who will be the first contact for patients, delivering compassionate service and guiding them through scheduling, registration, benefit verification, pre-certification, and financial clearance.

The role emphasizes accurate data entry, understanding insurance plans, and communicating financial responsibilities while documenting outcomes within Mercy’s workflows. Strong communication and organizational skills are essential.

Qualifications

• Excellent oral and written communication skills.
• Ability to establish positive working relationships with patients, physicians, and staff.
• Strong organizational skills with high attention to detail.
• Ability to work under stress and meet deadlines with accuracy.
• Experience with computers, 10-key calculator, and keyboard.
• Ability to explain patient financial responsibilities and payment options.

Responsibilities

• Schedule, register, and verify patient benefits.
• Perform pre-certification and financial clearance tasks.
• Obtain and update accurate patient data in the system.
• Communicate financial responsibility and payment options to patients and document outcomes.
• Follow established patient financial engagement and collection workflows.

Skills

Telephone etiquette

Communication

Organization

Attention to detail

Computer skills

10-key calculator

Financial discussion

Patient engagement

Education

High School diploma

Some college helpful

Tools

EMR systems

Medical terminology

Job description

Mercy Health is seeking a Patient Access Representative who will be the first contact for patients, delivering compassionate service and guiding them through scheduling, registration, benefit verification, pre-certification, and financial clearance.

The role emphasizes accurate data entry, understanding insurance plans, and communicating financial responsibilities while documenting outcomes within Mercy’s workflows. Strong communication and organizational skills are essential.