Patient Access Champion — Frontline Care & Growth

Mercy; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Access Representative in Springfield, MO. This frontline role handles scheduling, registration, benefit verification, pre-certification and financial clearance to support patients entering Mercy facilities.

The position emphasizes accurate data capture and strong customer service aligned with Mercy Service Standards. Experience with medical terminology and insurance plans is preferred; a high school diploma is required.

Qualifications

• Clearly communicate in writing and speech with patients.
• Maintain excellent telephone etiquette.
• Build positive relationships with patients, physicians, and staff.
• Stay organized with attention to detail.
• Work under stress and meet deadlines with accuracy.
• Utilize computer systems and 10-key calculator efficiently.

Responsibilities

• Schedule, register and verify patient benefits at Mercy facilities.
• Perform pre-certification and financial clearance for visits.
• Ensure accurate patient data in the records and comply with Mercy standards.

Education

High school diploma

Some college (preferred)

Job description

Mercy is seeking a Patient Access Representative in Springfield, MO. This frontline role handles scheduling, registration, benefit verification, pre-certification and financial clearance to support patients entering Mercy facilities.

The position emphasizes accurate data capture and strong customer service aligned with Mercy Service Standards. Experience with medical terminology and insurance plans is preferred; a high school diploma is required.