Patient Access Concierge Associate

spectrumhealth; Ludington (MI); On-site; USD 22,000 - 28,000; Full time

Job summary

Corewell Health is seeking a patient access/concierge team member in Ludington, MI. You will greet patients, assist with registrations, schedule follow-ups, and maintain accurate records in the EMR/EHR systems while supporting safety initiatives and quality guidelines.

The role involves day shifts, 40 hours per week, and a focus on delivering an exceptional patient experience across multiple channels, including phone, chat, and email.

Qualifications

• High School Diploma or equivalent is required.

Responsibilities

• Acts as a concierge welcoming patients and visitors.
• Performs clerical tasks including answering calls, scheduling appointments, ordering supplies, generating letters, and processing mail.

Education

High School Diploma or equivalent

Job description

Corewell Health is seeking a patient access/concierge team member in Ludington, MI. You will greet patients, assist with registrations, schedule follow-ups, and maintain accurate records in the EMR/EHR systems while supporting safety initiatives and quality guidelines.

The role involves day shifts, 40 hours per week, and a focus on delivering an exceptional patient experience across multiple channels, including phone, chat, and email.