Evening Patient Access Concierge

Corewell Health; Fremont Township (MI); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Comprehensive benefits package

On-demand pay program (Payactiv)

Discounts directory with deals

Identity protection options

Retirement options with company match

Job summary

Corewell Health is seeking a Part-time Patient Access Associate at Gerber Hospital in Fremont, MI. The role involves greeting patients, scheduling appointments, handling registrations and check-outs, and maintaining accurate EHR records.

You will support inbound/outbound calls, chat, and email inquiries, ensuring a high-quality patient experience while adhering to procedures and corporate values.

Qualifications

• High School Diploma or equivalent.
• 1 year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields.

Responsibilities

• Serves as a concierge - greets and communicates with patients or visitors.
• Performs clerical functions, including answering practice phone calls; schedules patient appointments using a decision tree where applicable; orders supplies; generates patient letters; processes/sorts mail and supply deliveries, and processes registration reports. Responsible for identifying and reminding patients of health maintenance gaps. Documents patient phone calls in EHR for call routing / resolution.
• Performs patient registration and check-in, confirms patient demographic and insurance information; assists patients with self-registration and arrival. Performs patient check-out: schedules follow-up appointments or confirms future appointments.
• Maintains patient medical records according to standards; uploads Right Fax documents into EPIC. Responsible for basic EMR/EHR scanning.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Education

High School Diploma or equivalent

Job description

Corewell Health is seeking a Part-time Patient Access Associate at Gerber Hospital in Fremont, MI. The role involves greeting patients, scheduling appointments, handling registrations and check-outs, and maintaining accurate EHR records.

You will support inbound/outbound calls, chat, and email inquiries, ensuring a high-quality patient experience while adhering to procedures and corporate values.