Patient Access Concierge

Hanger, Inc.; Wisconsin; On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays

Paid time off

Medical, dental & vision benefits

401k plan

Parental leave

Referral bonus

Job summary

Hanger, Inc. is seeking a friendly front desk receptionist in Wisconsin to deliver a seamless patient experience at our clinics. You will greet patients, collect insurance information and guide them through the check-in process.

In this role, you’ll coordinate with the Revenue Cycle Management team, handle payments, and schedule follow-up appointments for cast, measurements, and prosthetic care plans. Strong communication and computer skills are essential.

Qualifications

• High school diploma or equivalent required.
• Talent Sorter assessment will be administered.
• Less than one year in customer service or related work.
• Receptionist experience or medical front office preferred.
• Must have or be eligible for a valid driver''s license.

Responsibilities

• Greet patients and manage front desk inquiries.
• Verify demographics and insurance at check-in; process walk-ins.
• Collect payments at the front desk for deductibles and copays.
• Schedule follow-up appointments including prosthetic care steps.
• Serve as liaison for clinic services and patient resources.
• Assist Revenue Cycle Management with patient information.
• Maintain accurate electronic health records for all patients.

Skills

Customer service

Front desk

Communication skills

Computer proficiency

Education

High school diploma

Tools

Windows

Office software

EHR systems

Job description

Hanger, Inc. is seeking a friendly front desk receptionist in Wisconsin to deliver a seamless patient experience at our clinics. You will greet patients, collect insurance information and guide them through the check-in process.

In this role, you’ll coordinate with the Revenue Cycle Management team, handle payments, and schedule follow-up appointments for cast, measurements, and prosthetic care plans. Strong communication and computer skills are essential.