Healthcare Front Desk Receptionist & Concierge

Hanger Inc; Florida; On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Competitive compensation

Paid holidays

PTO and sick time

Medical, Dental, Vision benefits

401k Savings and Retirement Plan

Parental leave

Referral bonus program

Mentorship programs

Job summary

Hanger, Inc. is seeking a motivated front desk receptionist to support the clinic as the first point of contact for patients and staff. You will manage check-in, verify demographics and insurance, and collect patient responsibilities at the front desk.

In this role, you will schedule follow-up appointments, assist with patient experience programs, and help the RCM team obtain missing information. Prior front office exposure in a medical setting is preferred, with strong communication and

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or front desk roles preferred.
• Experience with medical front office procedures is a plus.
• Strong interpersonal, written and oral communication skills required.

Responsibilities

• Welcome people as they enter the clinic receptionist/front desk
• Communicate anticipated wait times and delays
• Check-in patients and verify demographic and insurance information
• Complete patient registrations for walk-in patients
• Collect patient out-of-pocket responsibilities (deductibles, copays, etc.)
• Schedule next appointments at checkout for various care steps
• Act as a concierge of clinic services and assist in patient experience programs
• Assist RCM team in obtaining missing information from patients
• Maintain accurate electronic health records for patients

Skills

Customer service

Front desk operations

Medical front office procedures

Communication skills

Education

High school diploma

Tools

Windows-based software

Job description

Hanger, Inc. is seeking a motivated front desk receptionist to support the clinic as the first point of contact for patients and staff. You will manage check-in, verify demographics and insurance, and collect patient responsibilities at the front desk.

In this role, you will schedule follow-up appointments, assist with patient experience programs, and help the RCM team obtain missing information. Prior front office exposure in a medical setting is preferred, with strong communication and