Patient Access & Clinic Operations Assistant

Ascension; Franklin (WI); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health coverage

403(b) retirement

Paid time off

Tuition assistance

Employee Assistance Program

Parental leave

Adoption assistance

Pet insurance

Transportation savings

Job summary

Ascension Franklin Imaging is seeking a Patient Access Coordinator to welcome patients, verify insurance, handle medical records, and support scheduling. This role ensures smooth, accurate patient flow and helps the clinic operate efficiently.

In this position, you will manage check-in/out, confirm authorizations, and assist the care team with administrative tasks, enabling clinicians to focus on patient outcomes.

Qualifications

• High School diploma equivalency or 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Responsibilities

• Orchestrate the patient arrival experience by warmly greeting visitors and managing the check-in/out process to ensure a seamless, stress-free start to their medical visit.
• Advocate for patient access by diligently verifying insurance authorizations and precertifications, ensuring that financial barriers are resolved before care begins.
• Safeguard patient stories by meticulously managing medical record requests and demographic data, maintaining the integrity and privacy of every individual’s healthcare journey.
• Drive clinic sustainability by accurately capturing service charges and managing daily financial reconciliations to ensure the facility can continue providing top-tier care.
• Streamline clinical operations through proactive scheduling and administrative support, allowing the medical team to remain focused on patient outcomes.

Skills

Customer service

Insurance verification

Medical records

Administrative support

Education

High School diploma equivalency

1 year relevant experience

Tools

EPIC

Radiology office software

Job description

Ascension Franklin Imaging is seeking a Patient Access Coordinator to welcome patients, verify insurance, handle medical records, and support scheduling. This role ensures smooth, accurate patient flow and helps the clinic operate efficiently.

In this position, you will manage check-in/out, confirm authorizations, and assist the care team with administrative tasks, enabling clinicians to focus on patient outcomes.