Patient Access Specialist — Medical Receptionist

Urgent Team Walk-in Urgent Care; Franklin (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental, and Vision Options

Retirement savings plans

Paid Time Off

and MORE!

Job summary

Ascension Saint Thomas Urgent Care in Franklin, TN is seeking an experienced Medical Receptionist to greet patients, activate files, and support patients and staff at the front desk.

Responsibilities include answering phones, processing payments, collecting insurance information, and ensuring a clean, professional reception area. The role requires basic computer software knowledge and EMR familiarity, with prior medical office experience preferred.

Qualifications

• High school diploma or equivalent.
• Knowledge of basic computer software and EMR systems.
• Prior experience in a medical office setting preferred.

Responsibilities

• Greet patients and visitors and guide them through registration.
• Answer multi-line phones and perform filing, scanning, and callbacks.
• Check in/out patients, support clinical staff, and close the office.
• Collect insurance information, verify demographics, process payments, and post balances.
• Maintain a neat, professional workspace and adhere to health and safety rules.
• Support overall front-desk operations and patient care flow.

Skills

Customer service

Phone handling

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

EMR software

Job description

Ascension Saint Thomas Urgent Care in Franklin, TN is seeking an experienced Medical Receptionist to greet patients, activate files, and support patients and staff at the front desk.

Responsibilities include answering phones, processing payments, collecting insurance information, and ensuring a clean, professional reception area. The role requires basic computer software knowledge and EMR familiarity, with prior medical office experience preferred.